Client Care - Receptionist

Kingston Vets is thrilled to offer an exciting opportunity for an enthusiastic and proactive Receptionist to join our dynamic team working at our Yeovil practice.

Kingston Veterinary Group is a long established group of 2 practices in the heart of Somerset and Dorset. We operate across two locations, offering Small Animal and Farm animal care, all conveniently situated close to each other. Our state-of-the-art facilities enable our clinical team to deliver Veterinary care with a strong focus on maintaining high clinical standards, which we continually strive to develop and enhance.

We are dedicated to providing exceptional Veterinary care to all of our patients and clients, whilst prioritising staff wellbeing and development.

IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

We are looking for a Full time receptionist to join our wonderful team, on a full time basis working Monday to Friday, 40 hours with a 1:4 Saturday morning inclusive. The role will be predominantly working at our Yeovil site, but with having the flexibility to work at our Sherborne site when needed.

We are looking for someone with a very strong team ethic, where the patient and client journey is of the highest standard. We are very keen to support with further learning.

You will be a strong advocate of delivering exceptional patient care, with outstanding communication skills. Strong attention to detail and ability to work in a fast paced environment is key.

Prior experience in the veterinary field is advantageous but comprehensive training will be provided.

You Might Be a Great Fit If

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We'll Support You

At IVC Evidensia, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted veterinary care
• Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers

The Forum, Abbey Manor Park, Yeovil, BA21 3TL, United Kingdom