Client Care - Receptionist

The Barn Veterinary Practice, Ashcroft Road Surgery, Ipswich, East of England

The Barn Veterinary Practice is a well-established practice with a fantastic, long-standing team. Many of our amazing people have worked for us for 10+ years, some for 20+ years! Although we are a small group, we are very close-knit and work well together.

IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Primarily telephone-based role, working away from reception

First point of contact for incoming calls to the surgery

Handle overflow calls alongside the reception team

Manage and organise the daily diary efficiently

Support and report to the Reception Manager with administrative tasks

Conduct outbound calls to support and improve healthcare provision for 6,000 patients

Additional Responsibilities:

Provide cover for reception team during holidays and sickness

Work across both Copdock and Ashcroft Road Surgery as needed

Assist with booking appointments, taking payments, and handling client enquiries

Act as a key point of contact for clients, delivering excellent customer service

Increased reception cover required during busy summer periods

Your shift pattern will cover 23.75 hours, usually8:15 am - 1 pm Mon-Fri. When holiday cover is needed, these hours may be switched to an afternoon shift, 2 pm - 7:30 pm.

You Might Be a Great Fit If

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We'll Support You

At IVC Evidensia, we're committed to supporting your development and wellbeing from the very start of your career. You'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

The Barn Veterinary Practice, Ashcroft Road Surgery