Client & Trade Support Executive

Your role

Corpay is currently looking to hire a Client & Trade Support Executive on a permanent basis within our Cross Borders division. This position falls under our Payables line of business and is based in our Moorgate office in London. The role acts as a middle desk between Clients, Front of House and back office departments, ensuring clients receive exceptional support and service.

What you'll be doing

• Collaborate with internal teams such as sales, operations and compliance to ensure a smooth client experience for settlement of trades and problem resolution.
• Work closely with Dealers and provide first hand support to them and their clients.
• Develop and maintain client relationships through excellent service.
• Educate Corpay clients on processes to reduce future dependency and contact.
• Support efficient cash flow by the timely collection of outstanding receivables (Trades, deposits and Losses).
• Monitor, chase and report on outstanding trades requiring wire instructions.
• Comply with regulatory requirements including GDPR and CASS obligations.
• Handle small complaints with Dealers and escalation larger complaints to the complaints department and Head of Client Support.
• Escalate non settlement suspicions to Head of Client Support.
• Ensure process manuals are available for all tasks, accurate and updated.
• Promote the online platform to clients to enhance security and help them become self sufficient.
• Direct clients to Cross Border for online demonstrations, reducing queries and manual processes.
• Act as a central point for the resolution of Compliance queries, internal and baking monitoring.
• Act as a central point for the resolution of Payment investigations through Salesforce.
• Compile error reporting from Client Support perspective.
• Maintain accurate and up to date client records in the CRM system. Document all interactions and transactions.
• Provide ongoing recommendations and process enhancements to consistently improve the client experience.

How We Work

• Assigned workspace in Moorgate office
• Company issued equipment
• Formal, hands on training

Qualifications & Skills

• 1 year+ experience in a client facing or operational role within FX.
• Experience in dealer support/trade support environment is beneficial.
• Honest, flexible, committed individual.
• Ability to work under pressure in a fast paced environment.
• Excellent communication skills.
• Knowledge of Spanish or Italian languages is beneficial.
• Computer literate with strong knowledge of Excel, Outlook and other Microsoft products.
• Prepared for hard work, change, new ideas and keen to learn and develop professionally.

Benefits & Perks

• Life insurance (4 )
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn Learning
• Free rewards and discounts via Gratitudes
• Career Progression

Equal Opportunity Employer

Corpay is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, colour, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of our Human Resources department.