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Client Advisor - Harrods
Posted 48 minutes 58 seconds ago by Sabceducation
Permanent
Not Specified
Other
London, United Kingdom
Job Description
Key Responsibilities Brand Experience 
- Master the Client Journey to create strong long term client relationships.
- Clientele and proactive engagement with existing and potential
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Aware of CRM targets and actively engages in all actions to reach them
- Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows their portfolio of customers, and the VVICs and VICs they handle
- Consistently works to achieve given sales, KPIs and CRM targets
- Strive to discover your clients and their every need, and to guide them across all categories of the brand.
- Familiar with current fashion and in season trends to curate looks
- Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
- Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
- Stay informed about new arrivals, seasonal trends, and special events within the store.
- Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
- Ensure product maintenance, replenishment on the floor
- Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
- Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
- Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
- Exceptional clientele, customer relationship building skills
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
- Action oriented; drive for resultsProblem-solver
- Must be a team player
Sabceducation
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