Client Administrator UK (Weekend, Part-Time)

Client Administrator UK Weekend, Part-Time About TMC Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence. At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity. Department and Reporting The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT ( turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists. The service delivered in Operations is divided into 4 areas:

• Customer Management (customers and radiologists)

• Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards )

• Control of cases (control of volumes, language control, and management of cases throughout the workflow)

• Implementations and Project management (implementing new clients or workflows)

Reporting: The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity ( HoOC ). Key Responsibilities The Client Administrator is accountable for the daily communication with clients and for cases control in accordance with the set up defined by the HoOC and t he Client Administrator Team Leads.

• Managing communication with clients about daily issues and resolve them as soon as possible to ensure that no email/calls are left unattended or pending. Keeping track of and report all incidents, requests, and issues for each client so it can be presented to BU/Sales/Medical management when requested.

• Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.

• Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to c lients . Ensuring the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure efficient reading from the radiologists.

• Organizing own daily work so we can ensure to accomplish agreed KPIs for the hospitals. Flagging to the Lead when there is a potential risk that tasks are delayed.

• Informing CM/BU managers about client issues so that planning can be reviewed .

• Recognizing and reporting inconsistencies , discrepancies, and errors .

• Manage r equests to speak and incidents according to guidelines and within defined timelines. Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.

• Basic training of radiologists in specific tasks related to Client Admin.

• Controlling cases throughout the workflow to ensure we manage within set TAT. H andling personal and patient data according to guidelines .

What We're Looking For

• Used to team work

• Ability to work with time constraints and to handle sensitive and difficult situations tactfully

• Ability to work efficiently and accurately

• Not afraid of taking calls/managing complaints from clients. Service-minded

• Able to assist new employees in training

• Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus

• Ability to reorganize workload with short notice, take on new tasks and ad hoc responsibilities / tasks

• Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector

• Be fluent in the language required for the management of clients (English )
• Ability to work part-time, over the weekend, consisting of 8-hour shifts Saturday and Sunday. Shifts are between 8am-5pm
• Ability to come into the office approximately 1 shift a week

How to Apply If this role resonates with you, we'd love to hear from you. Please apply via our careers website or contact our Recruitment team at