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Client Account Support
Posted 9 days 2 hours ago by Silverdoor
As a member of our high-performing and energetic account management team, you'll be instrumental in sourcing and securing accommodation for some of the world's most recognisable brands - from global financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.
The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections. The perfect candidate will:
- Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs
- Leverage key relationships to negotiate the best possible outcomes for customers
- Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued
- Go above and beyond to create exceptional experiences-every enquiry deserves the same energy and attention to detail
- Handle new opportunities via phone and email, managing reservations efficiently
- Be a reliable point of contact before, during, and after a customer's stay
- Accurately log enquiries into the system in real time
- Follow up on all enquiries to maintain strong client relationships
- Keep operations running smoothly by meeting SLAs and deadlines
- Be proactive in identifying new clients and business opportunities
- Deliver the highest level of customer service, keeping clients always informed
- Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations
- Embrace teamwork-support and collaborate with colleagues to achieve shared goals
- Manage time efficiently and maintain accurate records
- Track and manage client payments as they become due
- Work closely with your manager to resolve any issues quickly and effectively
- Share your skills and expertise by assisting other departments with projects when needed
Experience:
- Travel/hospitality or relocation knowledge (desirable but not essential)
Skills:
- Organised with attention to detail
- Reliable
We are the world s leading provider of corporate serviced apartments. Working directly with over 3,000 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world, with over 1 million serviced apartments in 126 countries. We pride ourselves on the personal and friendly service we deliver, which sets us apart from the competition and ensures our clients return to us time after time.
As a company, we operate across seven offices in London, Lancaster, Madrid, Denver, Singapore, Dubai, and Hyderabad, and place great value on each member of our team, affectionately called our SilverDoorians. We make sure our people are rewarded for their hard work and look forward to coming to work each day.
Our offices are designed to foster a team atmosphere, with breakout spaces for you to enjoy time with colleagues. In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace, with events, parties, and activities held year-round for everyone to enjoy-including the famous SilverDoor Christmas Party: a lavish celebration at a top venue!
Other benefits include:
- Company healthcare program with access to thousands of discounted retailers
- A paid day off to celebrate your birthday
Silverdoor
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