Clerical/Appointments Officer

Clerical/Appointments Officer

Closing date: 28 July 2026

We are looking to recruit a motivated Receptionist with excellent personable and communication skills.

Your duties will be making and changing appointments on Careflow, arranging appointments by phone or sending out appointment letters, answering telephone queries, reception and general office duties and generally enabling the department to run smoothly.

This job advert may close before the closing date if sufficient applications have been received.

Main duties of the job

• To receive telephone calls from patients relating to making appointments: to deal with these calls and take appropriate action in a professional, helpful and polite manner.
• To make appointments via outbound calls to the patients to fill un utilised slots.
• To deal with amendments/cancellations, re scheduling of Outpatient appointments.
• To ensure reception desk is covered at all times and all patients are booked into the department in a professional, helpful and polite manner.
• To ensure that all mail is accurately dispatched for collection on a daily basis Monday to Friday.

Qualifications

• 2 years admin experience
• Work experience in a busy Reception/Appointment setting
• Ability to prioritise workload

Skills

• Good written and verbal communication skills
• Ability to prioritise workload
• Able to coordinate information between a few sources
• Able to deal with complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Inclusive Employment

UHN welcomes applications from people from all protected groups and is committed to creating an inclusive working environment. We are proud signatories of the Armed Forces Covenant and have achieved the Gold Award under the Armed Forces Employer Recognition Scheme. Our active staff networks support colleagues from all backgrounds and help ensure everyone feels valued here at UHN.

Job location

University Hospitals of Northamptonshire

Reference number

173-MED

Schedule

• Full-time
• Part-time
• Job share
• Flexible working