Clerical Officer

Clerical Officer

Closing date: 26 April 2026.

Job Summary

We are looking for motivated and suitably experienced Clerical Administrators / Receptionists to join our Radiology team and help deliver a high-quality, patient focused service.

As part of the Radiology Clerical Team, the postholder will liaise with patients, clinicians and a range of services across the Trust to ensure the smooth and efficient running of the department.

The role requires excellent communication skills, strong attention to detail and the ability to work effectively in a busy, fast paced environment.

Key responsibilities include providing reception cover, operating the Radiology call centre and scheduling imaging appointments - essential to supporting timely patient pathways and maintaining a responsive, effective service.

Main Duties of the Job

• Prioritise and manage workload independently, ensuring service delivery is maintained in line with departmental and specialist requirements. Use relevant IT systems effectively to support the completion of tasks.
• Handle telephone and face to face enquiries from patients, relatives, carers, clinicians and other staff groups. Provide accurate information, direct queries appropriately and prioritise issues to support an efficient and effective service.
• Maintain accurate patient information on electronic systems, ensuring records are up to date, clearly documented and accessible. This supports effective communication and coordination across the Radiology department.
• Work collaboratively with management to contribute to continuous improvement of administrative and clerical processes, supporting service development and the delivery of a high quality patient experience.

Qualifications

• Good educational standard: GCSE grade C or above in English and Maths or equivalent qualification.

Experience & Skills

• Essential - Customer service experience, previous telephone experience, experience of dealing with a broad range of people.
• Desirable - Previous experience of Hospital IT systems (CRS, Soliton, Netcall) and proficiency in use of software systems.

Background Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Salary

£30,142 a year (per annum, inc. of outer HCAS, pro rata).