Clerical Assistant / Receptionist

We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you're looking for in your career, you'll find it here at MWL.

Job overview

Therapy Services Admin Team

37.5 hours (part time considered)

Band 2

We are seeking an enthusiastic, hardworking and motivated receptionist with excellent communication skills, a friendly and approachable manner, showing excellent time management skills to join our existing reception / admin team in Therapy Services at MWL Teaching Hospitals.

The successful candidate will be expected to support the various out patient therapy teams, providing a full reception service for a busy reception area, as well as supporting the wider admin team with various duties. Knowledge of Careflow booking system would be advantageous, but training will be provided.

Main duties of the job

The post will be split between Whiston and St Helens Hospitals on a rota basis. Reception at Whiston is covered by 2 shift patterns 0800 - 1600 and 1000 - 1800. Covering for other reception staff during annual leave/sickness is essential and this may change your scheduled shift location at short notice.

A flexible approach to day to day tasks is essential in order to meet the changing demands of the service. Our philosophy is to keep the patient at the heart of everything we do. We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

• Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.
• Deal appropriately with concerns from staff in line with Trust policy.
• Provide full reception service to include booking, re arranging and cancelling appointments, closing clinics and blocking/opening slots on Careflow system.
• Accurately use patient information using Careflow, including registration screen to check patient details are correct.
• Obtain information requested by Admin Manager.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• General office duties including dealing with incoming and outgoing mail, e mail, fax, photocopying, posting letters. Participate in housekeeping of the office environment.
• Attend appropriate training, meetings and education sessions at the request of manager.
• Work with managers to review working practices, ways of working and find solutions to problems.
• Work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager.

Qualifications

• Excellent IT knowledge and experience of Microsoft office products i.e. excel, power point, access and MS publisher
• Experience of working in an office environment
• Knowledge of Medical Terminology
• Experience of working within an NHS environment

Experience

• Substantial clerical experience
• Experience of dealing with the public face to face
• Experience of working in a busy environment
• Previous NHS experience working within outpatient clinics

Skills

• Excellent Word processing and keyboard skills
• Self motivated with the ability to use initiative and work independently
• Ability to organise workload effectively and prioritise to meet deadlines
• Highly developed interpersonal and communication skills
• Ability to accurately maintain computerised and manual filing/documentation system
• Knowledge of internal hospital Medway system

Other

• Able to adopt a flexible approach when required
• Comply with Trust policies and procedures
• Understanding of confidential nature of role and awareness of the Data Protection Act
• Ability to work as part of a team

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective, and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to discuss flexible working options at interview stage.

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trust's commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Good luck with your application. We hope to welcome you to Team MWL very soon.