Cleaning Supervisor

Job Description

Job Role: Cleaning Supervisor

Working Hours: 38.5 hours per week, varied shift pattern - fully flexible role requiring availability across a variety of days and shift times

Pay: £15.25 per hour

Location: St Johns Shopping Centre, St George's Place, Liverpool, L1 1LY

Reporting to: Soft Services Manager & Associate Key Accounts Director

Overview

An exciting opportunity has arisen at Anchor Group Services for a Cleaning Supervisor to join our established team at St Johns Shopping Centre in Liverpool.

This is a hands on, customer facing role where you will lead by example, working alongside the cleaning team to maintain exceptional standards throughout the centre. Whilst supervision forms part of the role, this is not a desk based position. We are looking for someone who is visible, approachable and takes pride in creating a clean, safe and welcoming environment for shoppers, retailers and visitors.

At St Johns, our cleaning team plays an important role in creating a positive experience for everyone who visits the centre. We're looking for someone who enjoys working with people, takes pride in their surroundings and leads by example.

The successful candidate will be proactive, observant and adaptable, with the confidence to lead a team from the front.

This is a fully flexible role requiring availability across a variety of days and shift patterns (including weekends), as per the site rota. Shifts may begin as early as 6 am, so reliable transport for early starts is essential.

Duties

• Leading from the front as a hands on supervisor, working alongside the cleaning team every day.
• Maintaining exceptional cleaning and presentation standards throughout the shopping centre.
• Acting as an ambassador for St Johns Shopping Centre, providing a welcoming, helpful and professional presence for customers and retailers.
• Conducting regular walk rounds of the centre, identifying and addressing issues before they impact the customer experience.
• Supporting and motivating team members to deliver consistently high standards.
• Building positive relationships with retailers, visitors and colleagues across the centre.
• Ensuring all cleaning activities are carried out safely and in accordance with Health & Safety and COSHH requirements.
• Supporting the wider operation of the centre by responding flexibly to changing priorities and daily challenges.

Requirements

• Proven experience in a cleaning or facilities environment, with previous supervisory or team leader experience.
• Strong understanding of cleaning standards, methods, and best practices, ideally within a retail or busy environment.
• Knowledge of Health & Safety regulations and COSHH.
• Demonstrated ability to lead, motivate and develop a team to achieve high performance standards.
• Excellent communication skills, with the confidence to engage with colleagues, management, and members of the public.
• Ability to handle customer queries, complaints, and conflict professionally and calmly.
• Reliable, punctual and organised, with a proactive approach to maintaining high standards.
• Flexible approach to work, including availability for early starts, late finishes, and weekend shifts.
• Ability to work in a fast paced, customer facing environment while maintaining attention to detail.

Benefits

• Access to a range of nationally recognised courses via the Anchor Academy.
• Auto Enrolment Pension where applicable.
• Stream - access to pay as you earn.
• Cycle to Work Scheme.
• Full uniform provided.
• Free Employee Assistance Programme 24/7 including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards.
• Free on site parking.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.