Cleaning Manager - Back of House & Waste

LOCATION: OLYMPIA, London SHIFT PATTERN: 5 out 7 days, 50 hours per week SALARY: £45,000 per year

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help!

Overview

The Back of House (BOH) & Waste Manager is responsible for overseeing all BOH cleaning and waste management operations across the Olympia Estate. This role ensures that waste is handled safely, efficiently, and in full alignment with the estate's environmental and recycling strategy. The postholder manages BOH cleaning teams and waste subcontractors, maintains high operational standards across service areas, and ensures that all waste processes, from segregation to collection, run smoothly.

A critical part of this role is driving tenant and occupier compliance with waste procedures, offering training and guidance as needed, and ensuring estate wide adherence to recycling best practices. The manager also supports event operations by coordinating waste services during peak activities, maintaining clear and safe BOH routes, and responding promptly to operational issues.

During the estate's operational mobilisation, the Back of House & Waste Manager will also be responsible for supporting overarching, sitewide cleaning services and operational cleaning requirements.

During this period, the postholder will deputise for the Operations Manager as required, ensuring continuity of day to day estate operations and providing leadership support across cleaning and BOH services.

Main Duties & Responsibilities Waste Management & Compliance

• Oversee daily waste handling, segregation, storage, and all waste collections.
• Ensure all processes comply with environmental legislation, health & safety standards, and the estate's recycling policies.
• Drive tenant and occupier compliance with waste procedures, offering coaching and best practice guidance.
• Maintain accurate data on waste volumes, recycling rates, and contractor performance.

Back of House Operations

• Maintain BOH routes, service corridors, loading bays, and waste areas to a high operational and cleanliness standard.
• Supervise BOH cleaning teams and subcontractors.
• Conduct routine inspections and address issues promptly.
• Oversee the safe use, maintenance, and availability of waste handling equipment (compactors, balers, containers, etc).

Contractor & Team Management

• Coordinate BOH staff and waste management suppliers in accordance with SLAs and KPIs.
• Support staff onboarding, training, and ongoing performance development.
• Manage resource planning to ensure appropriate staffing levels.
• Manage and order stock.
• Schedule periodic and reactive works within the team.

Health, Safety & Compliance

• Ensure all BOH areas follow health, safety, fire, and hygiene standards.
• Conduct risk assessments and implement controls.
• Report hazards, incidents, and non compliance, taking corrective actions as needed.
• Ensure that all equipment is kept clean, well maintained and in a safe working order and compliant.
• Communicate effectively within the team - we all work together.
• Ensure you & the team protect clothing (PPE) and comply with Health & Safety legislation and policies.
• Take responsibility for training of staff and recording of that training.

Skills & Experience Essential

• Experience in waste management, BOH operations, or facilities management.
• Strong understanding of waste compliance, recycling processes, and sustainability practices.
• Ability to manage teams and contractors with strong leadership and communication skills.
• Strong organisational skills and problem solving capability.
• Comfortable operating in a fast paced environment, including event based operations.
• Full UK Driver's licence.

Desirable

• IOSH/NEBOSH or equivalent H&S qualification.
• Experience in large estates, venue environments, or mixed use sites.
• Familiarity with waste handling equipment (compactors, balers, etc).

Person Specification

• Proactive, solution driven, and operationally focused.
• Strong attention to detail and commitment to maintaining high standards.
• Ability to work flexibly and adapt to changing operational needs.
• Strong communication and collaboration with internal and external stakeholders.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work - our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

About ABM

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

Diversity and Inclusion

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.