Claims Trainer

Claims Trainer

Monday-Friday 9am-5pm

Full time / permanent

Salary DOE

We are looking for an experienced and motivated Claims Trainer to join our team and support the development of our credit hire operation. This role is key to ensuring our staff have the technical knowledge, confidence, and compliance awareness needed to deliver excellent results in a fast-paced environment.

You will be responsible for designing and delivering training across all aspects of credit hire, supporting new starters, upskilling existing colleagues, and driving continuous improvement in performance and quality.

• Deliver engaging induction and refresher training for credit hire staff

• Design and update training materials in line with legislation, case law, and best practice

• Coach and mentor staff to improve technical understanding and performance

• Monitor training effectiveness and identify skills gaps

• Support compliance with FCA requirements and internal procedures

• Work closely with management to support business objectives

• Keep up to date with industry developments and regulatory changes

• Proven experience within Credit Hire (essential)

• Previous training, coaching, or mentoring experience (desirable)

• Strong knowledge of credit hire processes, litigation, and compliance

• Confident communicator with excellent presentation skills

• Ability to adapt training styles to different learning needs

• Organised, proactive, and passionate about developing people

• Competitive salary and benefits package

• Supportive and collaborative working environment

• Opportunities for career development

• The chance to make a real impact on business performance and staff success

If you're passionate about credit hire and enjoy helping others succeed, we'd love to hear from you. Please submit your CV and a short cover note outlining your relevant experience.