Claims Operational Team Leader

Role: Operational Team Leader

Location: Liverpool, office based

Working hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.

Salary: £35,948-£45,216 plus an achievable annual bonus of £2,500, paid quarterly

What you will be doing

• Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
• Conduct regular one-to-ones, performance reviews and objective setting
• Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
• Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
• Champion continuous improvement and process efficiency within the department
• Collaborate with other team leaders and managers to ensure alignment across departments
• Ability to interpret MI and use data to drive performance
• Monitor claim quality and compliance through regular audit and feedback loops

What we're looking for

• Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
• To lead by example and endorse the company behaviours and values
• Previous motor claims experience would be advantageous however not essential
• Highly motivated self-starter
• Clear, focused and determined approach to problem solving
• Authoritative manner with ability to listen
• Persuasive, strong, and confident communication skills