Claims Manager Ingliston - Edinburgh

Circa £28-32K Salary (dependant on experience)
Full time position, 4-day week
Permanent Contract
Location: Ingliston - Edinburgh

The Business currently operates a 4-day per week arrangement with staff starting at 8am and finishing at 5pm. The benefit of this is a healthier work-life balance, and an extra day off per week as personal time without compromising on salary.

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

We have an exciting opportunity available as a Claims Manager within the Edinburgh & The Lothians Agency

About the role:
As Claims Manager, you will be responsible for ensuring the highest quality claims service and delivering best customer claims outcomes for the agency on behalf of the UK's leading Rural Insurer. Our business has a local track record for delivering an excellent end-to-end service where quality and professionalism is key. The successful candidate will liaise with clients, loss adjustors, claims handlers and underwriters. You will have a delegated authority to pay claims covered by policies up to a certain amount and will play a key part on the service package we offer.

About you:
The successful candidate should ideally have prior experience handling a wide range of insurance claims, but not essential and be familiar with claims management tools, CRM tools, and proficient with Outlook, Word & Excel. You should be technically minded and capable of investigating claims on their own individual merits while being able to manage sensitive and sometimes difficult conversations.

As an individual, you should thrive on building relationships with clients and team members alike. You'll have the confidence to guide less experienced members of the team around you and you'll look to increase their skill set in the claims department.

The role is based in the office so it would be highly desirable that you can commute to the office here at Ingliston.

Our commitment to you:
NFU Mutual provides its own full suite of training and internal qualifications/licensing to any of the employees in any agency across the UK. In addition, you'll receive one-to-one support from a claims buddy based in one of the NFU Mutuals Regional Service Centres.

We are also open to discussion regarding your advancement through the ACII qualification framework.

Our business leadership team (Management and Business Partners) have a "doors open" policy for any queries you may have or support you may need.

Benefits
Benefit from a 4-day working week without compromising on salary,
Salary ranging from £28K-32K dependant on experience,
Generous Annual Leave package plus bank holidays,
Company Pension Scheme,
Professional Development Support

Please contact Emma Campbell - Office Manager - via or, if you would like to discuss the role via phone, please call .

Candidate data will be stored securely for 6 months after the closing date of the application in line with GDPR security requirements. Candidate data will then be purged.

Closing date for all applications: Sun 24th Aug

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Whatever your role, as a key member of your agency team, you'll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won't necessarily need an insurance background. It's more about your personal qualities - your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you'll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.