Claims Manager

Job Title: Claims Manager

Reports to: Head of Customer Experience and Payments

Working pattern: Hybrid (3 days in office), Mon-Fri 9:00 - 5:30.

Location: Acton, West London

Job Type: Full-Time

Salary: £27,000 - £30,000 In - Up to 10% of your annual base salary

WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt).

We are seeking an experienced Claims Manager to take ownership of all claims activity both those made against the company and claims the company pursues. This is a hands-on role with responsibility for managing the full lifecycle of disputes, from initial logging through to resolution, and for driving recoveries where money is owed.

• Manage the end-to-end lifecycle of claims against the company: logging, investigation, liability assessment, settlement, and escalation.
• Draft, file, and manage court application notices and related legal documents.
• Represent the company in mediations and hearings where appropriate.
• Negotiate settlements with customers and counterparties that balance fairness with cost control.
• Engage external solicitors or counsel only when strictly necessary.
• Liaise with insurers, solicitors, and loss adjusters to ensure effective claims handling.
• Identify and analyse claim trends, spotting fraud risks, policy gaps, and operational weaknesses.
• Produce simple reporting and claims MI for senior management, highlighting financial impact, trends, and risks.
• Ensure all claims and recoveries are managed in line with regulatory requirements, internal policies, and contractual obligations.

• Draft and send letters to customers in arrears or owing money, ensuring communications are clear, professional, and compliant.
• Submit money claims through the courts for cases where recoveries have been unsuccessful.
• Track and report on the success rates of each recovery stage (letters, claims, hearings, enforcement).
• Provide recommendations on process improvements to maximise recovery success rates.
• Produce simple reporting and claims MI for senior management, highlighting financial impact, trends, and risks.
• Ensure all claims and recoveries are managed in line with regulatory requirements, internal policies, and contractual obligations.
• Support continuous improvement of claims and recoveries processes.

• Strong written and verbal communication skills for managing sensitive and complex discussions with customers and stakeholders.
• In-depth understanding of claims processes: intake, investigation, liability assessment, settlement, recovery, and escalation.
• Ability to interpret and apply contract terms and liabilities in a claim's context.
• Strong organisational skills with the ability to manage multiple cases concurrently.
• Experience drafting legal submissions.

• Previous hands-on experience in mid-level claims management (motor, financial services, customer contract disputes or other areas)
• Experience negotiating settlements that balance customer fairness with company objectives.
• Knowledge of debt recovery processes, including pre-action letters, money claims, and enforcement.
• Experience drafting money claim submissions and attending court hearings independently.

• Quarterly Bonus: Up to 10% of your annual base salary, tied to performance metrics.
• Employee Assistance Program: Access to confidential support for personal and professional challenges.
• Discount Clubs: Exclusive access to discounts on a wide range of products and services.
• Career Development: Opportunities for growth within a fast-paced, purpose-driven company.
• Inclusive Environment: Work in a friendly and collaborative office setting in West London.