Claims Handler - Household

Household Claims Handler Bolton £24,479 - £28,000

Location:Bolton, BL7 (on site)
Type: Full-time, permanent
Hours: 35 hours per week - Monday to Friday, 9am-5pm
Salary: £24,479 - £28,000 dependent on experience

Signed off 25 August 2026 following an increase in work volume.

Key Responsibilities

• Caseload management: manage a varied portfolio of domestic property claims from first notification to final settlement.
• First notification & assessment: handle initial calls and correspondence, confirming valid grounds to claim.
• Information gathering: collect accurate details and documents needed to progress each claim.
• Policy & liability assessment: assess policy cover, benefits and liability in line with guidelines.
• Settlement negotiation: validate and negotiate settlements within authorised limits.
• Supplier management: appoint and manage suppliers supporting the policyholder.
• Fraud & underwriting awareness: identify and refer suspicious underwriting or potentially fraudulent claims.
• Customer communication: clear updates and progress information throughout the claim.
• Organisation & prioritisation: effective diary management across a busy caseload.
• Target achievement: meet individual and team performance targets.

Candidate Profile

• Minimum 12 months in a household or property claims environment. Client will also consider a trainee with strong customer service and organisational skills.
• Excellent customer service and computer skills - confident across multiple systems.
• Active listening and relationship building.
• High attention to detail and accuracy.
• Holds or willing to work towards the CII Certificate - fully funded and supported.
• GCSEs (or equivalent) at Grade C/4 or above in English and Maths.

Package

• 35-hour week, Monday to Friday, 9am-5pm - no evenings or weekends.
• Support with industry-relevant qualifications (CII).
• Increased holiday allowance with length of service; holiday sell scheme.
• Birthday day off plus half-day for seasonal shopping.
• Contributory pension scheme; cycle to work scheme.
• Free on-site parking; casual dress; free branded clothing.
• Discounted sports and social activities; cash bonus for going above and beyond.
• Trained mental health and first-aid staff on site.