Claims Client Manager (Real Estate)

A growing insurance broking organisation is seeking an experienced Claims Client Manager to join its UK Real Estate team. This is a client-facing role, managing a portfolio of commercial property clients, delivering high-quality claims services, and ensuring strong relationships with insurers, loss adjusters, and internal teams.

Key Responsibilities:

• Manage end-to-end claims for a portfolio of commercial clients, including large or sensitive claims.
• Provide advice on policy coverage, documentation requirements, and claims processes.
• Negotiate with insurers to achieve fair and cost-effective settlements.
• Build and maintain strong, long-term relationships with clients, insurers, and loss adjusters.
• Conduct periodic portfolio reviews and provide management information as required.
• Support tenders and client presentations, demonstrating the claims proposition.
• Maintain accurate records, ensuring compliance with internal procedures and regulatory standards.
• Participate in insurer relationship meetings and contribute to service improvement initiatives.

Skills & Experience:

• Strong commercial insurance claims experience, preferably in property or real estate.
• Knowledge of commercial insurance policies claims procedures, and risk management principles.
• Excellent analytical, problem-solving, and negotiation skills.
• Strong communication skills, able to build rapport with clients and stakeholders.
• Well-organised, able to prioritise workloads and meet deadlines without compromising quality.
• Competent in Microsoft Office and internal claims systems.
• CII qualifications required (or willingness to take out the relevant classes).
• Understanding of regulatory controls and compliance requirements.

Ideal Candidate:
A proactive, client-focused claims professional with a strong commercial insurance background within Real Estate or Property who is motivated to develop further through formal CII learning and hands-on experience.

Reasonable Adjustments:

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