Civil Enforcement Officer

As a Civil Enforcement Officer, will be supporting our team on a Temporary basis North Essex.

Working hours 07:30am-19:00pm with 1 hour lunch (10 hours per day)

Required - Manual clean full driving licence

Accountabilities

• To recognise the importance of supporting colleagues and to recognise the ethos of the North Essex Parking Partnership staff charter in a positive and professional manner.
• Patrol and enforce on-street and off-street parking areas across the Partnership to enable the provision of an efficient and effective service.
• Issue of Penalty Charge Notices (PCN) in accordance with procedures, instructions and relevant Parking Orders currently in operation ensuring legal requirements are maintained.
• To appear at adjudication hearings/court as required.
• Report any defects that may affect the smooth running of the service to the relevant Operations Manager, particularly lines and signs.
• Maintain equipment provided in good working order.
• Ensure all Health and Safety procedures are complied with to ensure a safe working environment including adhering to COVID 19 risk assessments.
• To ensure that all internal and external communication formats are read and responded to as required.
• Ensure all corporate policies are followed to ensure consistent service provision.
• Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner - safely and securely.

Experience You Will Bring (Essential)

• Numerate and Literate
• Have accurate and clear communication skills both written and verbal with the ability to apply them to different audiences and circumstances
• Full, Clean UK Driving Licence (Manual)

Experience You Will Bring (Desirable)

• Some knowledge of the Roads & Streets in the North Essex Parking Partnership (Braintree, Colchester, Epping, Harlow, Tendring & Uttlesford)
• Parking regulations in accordance with the Highway Code
• Knowledge of the Traffic Management Act 2004
• Previous knowledge of issuing Penalty Charge Notices
• Working in close cooperation with the police, PCSOs, Neighbourhood Wardens
• North Essex Parking Partnerships policy on parking enforcement

Skills

• An understanding of Health and Safety
• Knowledge of the appropriate Area
• Integrity
• Be able to inspire and motivate others Organisational awareness
• Be able to build and use relationships inside and outside the Organisation
• Be confident with an ability to use own initiative and discretion
• Tactful and diplomatic
• Be able to deal effectively with people and placate irate members of public
• Educate members of the public about various parking Restrictions
• Essential ICT skills including the use of email, communication platforms and mobile phone applications
• Ability to operate a handheld device/camera in the issuing of PCNs
• Be methodical and organised
• Attention to detail and accuracy
• Understanding of the principles of data protection legislation and putting these into practice.

Requirements of the Role

• Work flexibly as appropriate
• Work on a rota basis
• Able to work independently as well as part of a team
• To be physically fit enough to walk more than 10 miles per day
• Provide own footwear and black trousers (not denim)

What you should do next

Register online with hrgo, or call michelle Ings or email