Civil Enforcement Officer - AR

Job Title: Civil Enforcement Officer (Parking Enforcement)

Organisation: Thurrock Council

Job Purpose

To patrol on-street and off-street parking areas across the borough to ensure compliance with traffic and parking regulations, enforce Traffic Regulation Orders, and provide a visible and professional council presence within the community.

Key Responsibilities

Parking Enforcement

• Patrol designated areas on foot to monitor compliance with parking regulations.
• Issue Penalty Charge Notices (PCNs) using handheld electronic devices to vehicles parked in contravention of regulations.
• Identify and take action against parking offences in line with council policies and legal frameworks.

Patrolling & Monitoring

• Conduct extensive daily patrols (up to approximately 15 miles per shift) in all weather conditions.
• Inspect on-street and off-street parking locations, including pay-and-display machines.

Public Interaction & Service

• Act as a professional representative of the council when engaging with members of the public.
• Provide clear and accurate advice regarding parking rules and restrictions.
• Handle enquiries and respond appropriately to public concerns in a calm and respectful manner.

Reporting & Maintenance

• Identify and report faulty or damaged parking equipment, signage, road markings, and infrastructure.
• Record and elevate issues to relevant departments for repair or maintenance.

Operational Duties

• Work rotational shifts, which may include weekday and weekend working patterns.
• Maintain accurate records of enforcement activity using handheld systems and reporting tools.

Person Specification (Key Requirements)

• Ability to work outdoors in all weather conditions and remain on foot for extended periods.
• Strong communication skills and ability to deal with the public professionally.
• Attention to detail when applying regulations and recording enforcement actions.
• Ability to remain calm in potentially challenging or confrontational situations.
• Willingness to work shift patterns, including weekends.