City Spa Receptionist

We are seeking a friendly, organised, and professional Senior Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.

• Greet clients warmly upon arrival and ensure a welcoming environment
• Schedule, confirm, and manage appointments using salon booking software
• Answer phone calls and respond to inquiries about services, prices, and availability
• Process payments and handle cash, card, and digital transactions accurately
• Maintain cleanliness and organization of the reception area
• Upsell salon products and services where appropriate
• Coordinate client flow with stylists and service providers
• Handle client feedback professionally and escalate issues to the manager if needed
• Perform light administrative tasks such as data entry, inventory tracking, and filing

Previous experience in a receptionist or customer service role (salon/spa experience is a plus)

Strong communication and interpersonal skills

Availability to work evenings and weekends.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self Guided meditation
• Champneys experiences (such a overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only .