Cisco Telephony & Videoconferencing Engineer

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: Cisco Telephony & Videoconferencing Engineer
Location: Stevenage Hertfordshire -100% onsite
Duration: 31/12/2027
Clearance Required: Active SC Clearance

Role Description:

• Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
• Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
• Major incident (qualification, action plan, resolution, RCA, knowledge)
• Problem management
• Ensure the transfer of skills to technicians and engineers.
• Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
• Update technical documentation (HLD & LLD) and procedures.
• Perform hardware & configuration tests.

Skills:

• CISCO environment at least 5 years of experience.
• Good knowledge of the Cisco telephony and video conferencing environment.
• Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone, )
• Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS, )
• Knowledge of the VMware suite v7/v8.
• Mastery of SIP/H323 protocols.

Extra Knowledge is a plus:

• Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
• Knowledge of WAN/LAN networks and security.
• Systems administration and PC environment would be a plus

Soft skills:

• Team worker
• Change adaptability
• Sense of service
• Rigorous
• Curious

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.