Children's Outpatient Administrator

An administrative role supporting the Dolphin out-patient department with clinic bookings and preparation and providing administrative support to the Division, including the Governance team. The role routinely involves working autonomously and using own judgement/knowledge to support the smooth running of the service. To play a key role in dealing with enquiries from patients and staff members from both internal and external organisations.

Main duties of the job

• To support with the management of the out-patient waiting list for new and follow-up appointments, escalating any potential issues
• To arrange appointments as appropriate following clinical triage
• To monitor and action the Dolphin out-patient mailbox as appropriate
• Regular communication with patients with regards to their appointments, ensuring appointment letters are sent within a timely manner
• Actively manage patients who do not attend their appointment and seek further advice with regards to rearranging appointments
• To ensure that clinics are appropriately prepared in advance and available for the clinician
• Communicate both verbally and in writing with external organisations
• Provide direct support/administrative service for the team, which can involve handling sensitive patient information, always maintaining confidentiality
• Triage calls from parents and other professionals - recording and escalating these calls as appropriate
• Scanning of results and clinical correspondence
• To provide administrative support to the Division
• To undertake any other duties deemed appropriate by the management team

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union - for local financial advice

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary.

In addition, it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification Education and Qualifications

• 5 GCSE including English and Maths or equivalent experience
• ECDL

Knowledge

• Microsoft Word skills and experience
• Microsoft Excel skills and experience
• Knowledge of a full range of administrative and organisational abilities
• An understanding of Outpatient waiting lists
• Knowledge of Evolve, Advantis, patient administration systems or similar
• Understanding of 18 week pathways

Experience

• Previous secretarial / office experience
• Working as part of a team
• Maintaining confidentiality
• Problem solving
• Experience of working in a hospital
• Use of clinical information systems

Skills

• Minute taking
• Able to prioritise workload
• Advanced keyboard skills
• Flexible
• Positive approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a year pro rata per annum