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Chief Retention & CX Officer, DTC Ecommerce
Posted 55 minutes 26 seconds ago by KittySpout
Permanent
Full Time
Other
Dublin, Ireland
Job Description
KittySpout is seeking a retention leader to own the end-to-end lifecycle for two DTC brands, driving lower churn, higher lifetime value, and an improved customer experience. You will own subscription programs, flows, and the email/SMS strategy, partnering with the founder to scale to $100M+.
You will build win-back flows, manage the retention agency, and lead the CX team using Klaviyo and Loop to push revenue through data-driven tests.
