Chief Operating Officer (Ref: 196617)

We are partnering with a fast-growing, technology-led business operating within the retail and B2B services sector, currently undergoing significant operational transformation and international growth.

Following a period of sustained expansion, the business has consolidated multiple operating entities into a unified group structure and is now entering the next phase of its evolution. With a major ERP transformation underway, international expansion plans across Europe, Australia and the US, and ongoing acquisition activity, the organisation is investing heavily in operational scalability, governance and customer delivery excellence.

The business operates in a fast-paced, high-growth environment, supporting globally recognised brands and retail partners through a combination of technology, operational services and strategic partnerships.

As part of its continued growth journey, the business is now seeking an experienced Chief Operating Officer (COO) to join the executive leadership team and play a critical role in scaling operations, driving transformation and building the operational infrastructure required for long-term growth.

Reporting directly to the Group CEO, the Chief Operating Officer (COO) will oversee day-to-day business operations while leading operational transformation, process optimisation and strategic delivery across the organisation.

This role will be responsible for ensuring operational efficiency, customer onboarding excellence, service delivery performance and cross-functional alignment across operations, onboarding/client services and project delivery functions.

The COO will work closely with the executive leadership team to implement business strategy, improve operational maturity and support the organisation through its next stage of growth and international expansion.

This is a highly visible executive leadership position suited to an operationally focused leader who thrives in scale-up and transformation environments.