Chief Operating Officer - PCF 42

ACE Money Transfer is a UK-based multinational fintech company. We provide secure and innovative online remittance services to customers in 28 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to over 100 countries worldwide.

We are seeking a dynamic, results-driven, and experienced Chief Operating Officer (COO) to join our executive leadership team. The COO will play a critical role in driving operational excellence, process optimization, and product development across the organization. This position requires a strategic leader with deep expertise in fintech operations, scalable processes, and end-to-end product lifecycle management.

The ideal candidate will bring strong leadership capabilities, a data-driven mindset, and a proven track record of delivering operational efficiency and successful fintech products in a fast-paced environment.

• Lead continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.

• Design, implement, and standardize operational processes and best practices to improve scalability and reduce costs.

• Define, track, and optimize Key Performance Indicators (KPIs) to measure operational effectiveness.

• Identify process gaps, bottlenecks, and inefficiencies, and work cross-functionally to resolve them.

• Foster a culture of continuous improvement, innovation, and operational discipline across the organization.

• Oversee the complete product development lifecycle, from ideation and design to launch and post-launch optimization.

• Partner closely with Product Management, Engineering, Compliance, and Technology teams to ensure timely, high-quality product releases.

• Drive the development of new fintech products, platforms, and features aligned with business strategy and customer needs.

• Ensure all products meet high standards of quality, security, regulatory compliance, and user experience.

• Monitor market trends, competitive landscape, and customer feedback to guide product innovation and enhancements.

• Collaborate with the CEO and executive leadership team to define and execute the company's operational and product vision.

• Translate strategic objectives into actionable operational and product roadmaps.

• Build, mentor, and lead high-performing teams across operations and product development.

• Establish clear roles, responsibilities, and performance expectations to drive accountability.

• Promote a collaborative, inclusive, and high-performance culture that encourages innovation and ownership.

• Bachelor's degree in Business Administration, Engineering, Finance, or a related field; MBA or advanced degree preferred.

• Minimum 10 years of leadership experience in operations and product development within the fintech or financial services industry.

• Six Sigma Black Belt certification preferred.

• Demonstrated success in driving large-scale process improvements and delivering complex product initiatives.

• Strong understanding of fintech products, digital payments, financial technologies, and regulatory environments.

• Excellent leadership, communication, and stakeholder management skills.

• Strategic thinker with strong analytical, problem-solving, and decision-making abilities.

• Ability to thrive in a fast-paced, high-growth, and dynamic environment.