Chief Officer

Apply before 11.59pm on 12 December 2025.

Reporting to the Board of Directors, the CEO will provide visionary, hands on leadership across all areas of the organisation.

• Shaping and delivering the charity's strategic and operational plans in collaboration with the Board and senior team
• Ensuring high quality, accessible advice and support services that meet community needs and uphold CAS quality standards
• Leading and developing a motivated team of staff and volunteers, promoting a culture of engagement and excellence
• Overseeing financial performance, budgeting, and sustainability, including fundraising and income diversification
• Strengthening partnerships, raising the profile of WFCA across local, regional, and national networks
• Ensuring strong governance, compliance, accountability in line with charity and company requirements

We are seeking a credible, values led leader who brings:

• Strong commitment to the aims and principles of Citizens Advice service
• A collaborative, resilient, solutions focused approach, underpinned by a genuine commitment to supporting people in need
• Experience of operating effectively at a senior level, ideally within a third sector or public service environment
• Proven leadership, people management skills, with the ability to inspire, delegate, and develop others
• Strategic financial management experience, including business planning, budgeting, and fundraising
• Strong understanding of governance, compliance, and the charity sector regulatory landscape
• Excellent communication and influencing skills, with the ability to represent at all levels
• Experience of advice sector, working with volunteers, understanding the needs of the Wyre Forest communities an advantage.