Chief Global Customer Excellence & AI Transformation

S&P Global, Inc. is seeking a Head of Customer Excellence to lead and scale a world-class customer organization. You will oversee all post-sale functions from onboarding to retention and drive the next phase of transformation with a data-driven, AI-enabled approach.

The ideal candidate will have over 15 years of experience and a successful track record in customer success, focusing on customer satisfaction and revenue outcomes across a global landscape.