Chief Customer Success & Adoption Lead

A technology solutions provider in the UK is seeking a Head of Customer Success to lead the customer success strategy across multiple product sets. The successful candidate will own engagement models, drive retention and satisfaction metrics, and lead a high-performing team. Ideal candidates will have a proven track record in Customer Success within the software/SaaS sector and will be comfortable operating in regulated environments. This is a unique opportunity to champion the customer voice and influence product development.