Charity Administrator

Ref: 61-JH

Role: Charity Administrator

Salary: £23,873 - £27,000 Per Annum DOE

Location: Sheffield

Hours: 09:00 - 17:00

Working Hours: Monday - Friday

Benefits:

• 25 days annual leave (plus Bank Holidays)
• 3 days additional leave covering office closure over the Christmas period
• 6% pension contribution
• Westfield Health Cover
• NHS Blue Light Discount Card
• Death in service cover
• Enhanced leave policies (including sickness, maternity, paternity, adoption)
• TOIL policy
• Excellent training and development opportunities

The role:

This is a fantastic opportunity to contribute to a cause that makes a meaningful impact on people's lives. You'll join a supportive, passionate team where your contributions will be valued and where you'll be encouraged to grow professionally. Whether you're building a career in fundraising or administration, this role offers both challenge and reward in equal measure.

As Charity Administrator, you will play a vital role in the smooth day-to-day operation of the organisation, providing a high standard of administrative support across fundraising, supporter care, and general charity functions, including events. You will be the first point of contact for many of our clients' supporters and visitors, and your warm, organised, and professional approach will ensure they receive an outstanding experience.

This is a varied, hands-on role that offers the opportunity to gain experience across a wide range of fundraising areas, from integrated fundraising campaigns to legacies and lottery. You will join a supportive and passionate team, where you'll be encouraged to learn, grow, and make a real difference.

Key Responsibilities

Supporter Care & Front Office

• Act as the first point of contact by phone, email, and in person, providing a warm and professional welcome.
• Manage the charity's central email inbox, triaging and responding to enquiries promptly.
• Greet visitors and guests, ensuring they are made to feel welcome and informed.
• Maintain excellent supporter relationships by delivering friendly, timely, and accurate communication.

Fundraising & Donation Administration

• Process donations and manage the accurate entry of donor data into the CRM system.
• Ensure timely preparation and fulfilment of thank-you letters and donor acknowledgements.
• Coordinate day-to-day maintenance of supporter database, including importing data from platforms such as JustGiving and Mailchimp.
• Maintain up-to-date Gift Aid declarations and liaise with the finance team to support claims.
• Support direct marketing and appeal fulfilment, including handling responses and updating supporter journeys.
• Assist with planning and coordinating appeals and campaigns, including segmenting data and tracking performance.
• Support administration of the charity lottery, including managing player queries, processing cancellations or amendments, and calling weekly winners.
• Act as point of contact for external lottery canvassers and support their onboarding and ongoing engagement.

General Administrative Support

• Provide administrative support to the charity team, including minute-taking, scheduling, filing, and managing office supplies.
• Assist with event coordination and logistics for charity events (occasional evening/weekend work may be required).
• Produce internal reports and dashboards to track fundraising activity and KPIs.

Compliance & Organisational Responsibilities

• Ensure data handling complies with GDPR, Gambling Commission requirements, and the Fundraising Regulator's Code of Practice.
• Follow charity policies and procedures at all times.
• Represent the charity professionally and positively at all times.

The successful candidate:

Essential:

• Excellent written and verbal communication skills.
• Strong administrative and organisational abilities, with attention to detail.
• Friendly, professional, and confident manner.
• Experience of handling sensitive or confidential data.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• Ability to manage multiple priorities, work independently, and meet deadlines.

Desirable:

• Previous experience in a charity or non-profit environment.
• Familiarity with CRM/donor management systems (we use Beacon CRM).
• Understanding of fundraising practices, Gift Aid, and GDPR compliance.
• Experience supporting donor communications or events.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.