Channel Strategy & Senior Communications Lead

Rewire the Way a Nation Works.
Step into a senior-level transformation role at the heart of one of the UK's largest and most ambitious shared services overhauls. As Channel Strategy & Orchestration Lead, you'll join a central government organisation on a mission to redefine how it serves hundreds of thousands of users, from policy-makers to support staff. This is your chance to leave a real Legacy in the public sector, delivering smarter services, better user experiences, and long-term operational impact.

What You'll Be Driving:

• Craft and deliver a forward-thinking multi-channel strategy for service delivery.
• Shape the blueprint for a new orchestration layer and you will be laying the foundation for how services will be managed, measured, and evolved.
• Collaborate across teams to map current user journeys and design a better future state.
• Lead, influence, and energise internal and external stakeholders to get behind the vision.
• Provide leadership to a support officer, fostering a results-driven, high-integrity team culture.

What You'll Bring:

• Demonstrable experience designing and delivering multi-channel service strategies.
• Deep knowledge of service management frameworks and orchestration layers.
• Strategic thinking backed by razor-sharp data analysis and problem-solving.
• Proven track record in stakeholder management at senior levels.
• People management experience in complex environments.

Bonus Points For:

• Previous work on shared services or operating model design.
• Understanding of central government structures and workflows.
• Exposure to Oracle ERP platforms.

What's In It for You:

• Be part of a nationally significant programme that's reshaping the future of public services.
• Work in a fast-paced, collaborative environment where your voice influences real change.
• Gain high-level exposure to government strategy, innovation, and decision-making.
• Hybrid working with a base in modern offices in Bristol.

Ready to Take the Lead?
Send us your CV in Word format, quoting the job title and reference. This is a rolling application process-don't wait to make your move.