Centre Operations Assistant

If you're someone who takes real pride in creating a great first impression, keeps a cool head when things get busy, and genuinely enjoys working with people every day, this could be a great fit. Our client is a flexible workspace provider based in London, and they're looking for a Centre Operations Assistant to join their on-site team.

About our client

Our client operates a professional flexible workspace centre in London, providing office space, meeting rooms, and workspace solutions to a range of businesses. They take their service standards seriously and operate with a strong focus on compliance, safety, and customer experience.

The role

Reporting to the Centre Operations Manager, you'll be the face of the centre day to day. This is a varied, hands on role that blends customer service with building operations, health and safety compliance, and some commercial responsibility. It's fully site-based, full-time, Monday to Friday.

What you'll be doing

• Welcoming customers and visitors to the centre and delivering a consistently high standard of service
• Conducting pre event inspections of meeting rooms and show offices ahead of viewings and bookings
• Managing health and safety compliance, including contractor oversight, iAuditor checks, incident reporting, and RIDDOR compliance
• Supporting customer move ins and building lasting relationships with existing customers to identify upselling opportunities
• Ensuring all customer agreements and documentation are accurate and compliant with GDPR and AML requirements
• Handling general administration and coordinating planned works with contractors

Skills and experience

Essential

• Previous customer service experience in a face to face environment
• Confident using Microsoft Office 365, including Word, Excel, and Outlook
• Strong attention to detail and good organisational skills
• Comfortable working independently and using your own initiative
• Clear, confident communicator with a can do attitude

Desirable

• Familiarity with health and safety processes or compliance administration
• Experience in a workspace, facilities, hospitality, or property environment