Centre Manager

Apply now Job no: 564736
Work type: Full time
Site: Bridgend
Categories: Autocentre Management
Location: Bridgend
Salary: £35,000 per annum + bonus
Business Area: Autocentres

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you'll play a pivotal role in driving the centre's success. Supported by an Assistant Manager and Workshop Controller you'll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.

Key benefits

• Average uncapped bonus of £10,800 per year (potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme - T&C's Apply
• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life assurance
• Uniform
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well being services

Responsibilities

Deliver the daily operation of the centre, maximising profits and minimising loss while ensuring an exceptional customer experience.

• Lead and manage a team of around 11 members, including skilled technicians and customer services advisors.
• Optimise workforce scheduling to meet customer demand.
• Analyse customer metrics and centre performance data to drive sales margin and profit targets.
• Deliver coaching and training to colleagues in the moment.
• Manage capability and performance, including development and technical training.
• Maintain compliance with Health and Safety and quality standards.

Qualifications / Experience

• Experience of exceeding customer metrics targets through effective management.
• Experience delivering coaching/training to colleagues.
• Management experience, including managing capability and performance.
• Experience of developing colleagues through technical training.
• A track record of success in delivering against sales targets.
• Experience of meeting compliance standards across Health and Safety and quality.
• Excellent communication skills, verbally and in writing.
• Experience of labour force scheduling, with proven time management skills.
• IT proficient, with experience of using Microsoft packages (Word, Excel, PowerPoint) and aptitude to learn in-house systems.
• A full, valid driving licence.

Legal and EEO Statement

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.