Centre Manager

Job Title: Centre Manager
Location: London
Salary: £40,000 -50,000DOE + benefits

About the Role

We're looking for a hands-on leader to drive exceptional customer experiences, operational excellence, and strong commercial outcomes. You'll oversee day-to-day centre operations, lead a high-performing team, and maximise revenue from coworking memberships and events. This role combines senior site leadership with commercial ownership, ensuring budgets and KPIs are consistently exceeded.

Key Responsibilities

• Lead and develop the on-site team, fostering a customer-focused culture.
• Manage centre operations, from reception to facilities, ensuring smooth, high-quality delivery.
• Drive revenue growth through memberships and events, monitoring budgets and costs.
• Maintain health, safety, compliance, and quality standards.
• Build relationships with visitors, members, and community stakeholders.
• Identify opportunities to improve processes, efficiency, and service delivery.

What We're Looking For

• Proven experience in hospitality, flexible workspace, or customer-facing operations.
• Strong commercial focus with experience in revenue growth and business development.
• Strategic, proactive, and solutions-oriented leader.
• Exceptional communication and stakeholder management skills.
• Events management background
• Highly organised, resilient, and able to work autonomously.

Why Join Us

• Lead a dynamic, community-focused environment.
• Drive meaningful customer experiences and operational excellence.
• Shape the success of a busy, fast-paced centre