Centralised Connected Support Assistant Masons Kings

We are seeking a hardworking and reliable Centralised Connected Support assistant. This role is to expand our current centralised connected support team and to assist proactively growing our Product Support business. You will be required to contact our customers to sell servicing and repairs and directly liaise with our service managers to report equipment problems. Training provided.

ESSENTIAL DUTIES

• Customer interaction
• Monitoring Diagnostic Trouble Code's
• Monitoring and handling maintenance alerts
• Assist with loading maintenance plans into supplier system for auto maintenance reminders
• Assist in providing maintenance quotations
• Assist with extended warranty plans
• Upselling parts and service
• Ability to carry out follow up customer calls
• Ability to monitor multiple manufacture systems

PREFERRED SKILLS & QUALIFICATIONS

• Confident in the use of computers, with ability to learn new systems
• Confident use of phones for verbal communications
• Ability to work in both a team and individually
• Excellent time management and organisational skills
• Would suit someone with a service-related background
• Strong written and verbal communication skills
• Exceptional collaboration and customer relationship abilities

BENEFITS

• Up to 35 days Holiday
• Free Parking
• Pension Scheme
• Staff Discount
• Company Social Events
• Life Assurance