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Centralised Complaints Team Lead
Posted 1 hour 8 minutes ago by The City of Edinburgh Council
Permanent
Full Time
Other
Midlothian, Edinburgh, United Kingdom, EH120
Job Description
The City of Edinburgh Council is seeking a Team Leader for the Centralised Complaints function within Housing Services. The role leads a team responsible for receiving, logging, allocating, monitoring and closing complaints, ensuring a customer-focused service across Housing and Homelessness.
The successful candidate will oversee investigation, resolution and response to stage 1 complaints related to Housing Repairs, working with Operational teams to achieve effective outcomes and high
The City of Edinburgh Council
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