CDS Stakeholder Strategy Advisor

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.

The Role:

Customer Operations develop, deliver and support excellence customer experience and service to both domestic and nondomestic customers within a regulated industry. Customer Operations are responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy

Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all applicants wishing to connect to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.

Reporting to the CDS Stakeholder Strategy Lead, the CDS Stakeholder Strategy Advisor will support the management of communications to key industry stakeholders throughout the different stages of the Uisce Éireann Connection Process. The primary responsibility of this role is to ensure that clear and concise messaging is consistently delivered through new and existing channels, to large scale Developers, approved housing bodies, local authorities, state agencies and industry bodies. The Stakeholder Strategy Advisor will use their communications skills and experience, to ensure an excellent level of customer service is provided to all stakeholders throughout the Connection Process.

Main Duties and Responsibilities:

• Support the Stakeholder Strategy Lead in the creation and delivery of key business messages to customers and other key stakeholders, on behalf of CDS and the larger Uisce Éireann business.
• Support the roll out of the communications required to support the successful delivery of the Developer Services' Stakeholder Management Plan.
• Co-ordinate the development of new and existing communications strategies which bring to life CDS' vision, purpose and goals.
• Support the management and development of new communication channels for CDS, and develop high quality, meaningful and engaging CDS messaging for these channels.
• Review and continually improve existing CDS communication channels (e.g. website, regular bulletins) to ensure that key process changes, and other critical messages are communicated to CDS' customers in the clearest way possible.
• Assist the Stakeholder Strategy Lead in the management of complex and challenging customer issues and ensure that fair and consistent messaging is used when communicating the outcome with customers including LRSD / ERSD responses.
• Suppport the building and maintaining of critical internal relationships with key stakeholders, and leverage these relationships to continually advocate for CDS' customers and their requirements.
• Suppport the building and maintaining of critical external relationships with key stakeholders (e.g. industry bodies, local and national representatives), to secure the consistent delivery of key CDS messaging and communications.
• Attend and represent CDS at regular high profile industry events, with the aim of supporting the development of key relationships across all levels of the construction and housing sectors.
• Support the continual reinforcing of CDS process and policies to customers, via the delivery of industry webinars and other initiatives.
• Escalate issues and challenges to the Stakeholder Strategy Lead or relevant business owners when required.
• Assist the larger Developer Services Team with the ongoing management of customer queries and issues, and assist in the timely response to these.
• Some travel within Ireland and out of hours attendance at events may be required for this role.
• Perform other duties as required.

General Duties and Responsibilities

• Collaborate with key internal stakeholders across the UÉ business
• To assist in the promotion and delivery of process improvement initiatives within the area to enable a more efficient delivery of service for our customers.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Knowledge, Skills and Experience:

• Demonstrable experience working within a communications role, delivering key business messaging to a challenging audience.
• Relevant third level qualification and or accreditation is desirable.
• A minimum of 3 years experience in the water, utilities or similar industries is desirable.
• Demonstrable experience in conflict resolution and managing difficult stakeholders.
• Ability to assist the development and maintaince of effective partnerships with key stakeholders internally and externally.
• Proven track record of supporting the resolution of complex issues, proactively and in a timely fashion, along with the ability to articulately communicate these matters to others
• Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team.
• Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions.
• Demonstrable ability to change focus and direction in line with business strategy and requirements.

The closing date for receipt of applications for this vacancy is 10/04/2026.
Please note that applications submitted after this closing date will not be accepted.

Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.