CCTV Operator/Customer services

Job Overview

Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.

No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.

We're looking for candidates who are:

• Excellent communicators with a professional telephone manner
• Computer literate with the ability to adapt to new systems
• Reliable, proactive, and customer-focused

Main Duties

• Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores
• Offer phone support to M&S store colleagues, assisting with security-related matters
• Accurately input security and crime incident data into a central database
• Deliver exceptional customer service to our client, ensuring their needs are met
• Conduct regular check-in calls with security personnel to share valuable intelligence and updates

What we are looking for

• Excellent communication and customer service skills
• Strong ability to multi-task and prioritize workload effectively
• Highly committed, motivated, and proactive
• Experience working collaboratively as part of a team
• A keen interest in technology and AI

What we offer

• £31,994.19 per annum working an average of 40 hours per week, including weekend working.
• Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm
• A competitive salary
• Very attractive retail discount
• Overtime opportunities
• Training, career development & progression