CCTV Operator

Job Overview

We are looking for a reliable, professional, and motivated CCTV Operator / Key Holder to join our team.

As a CCTV Operator / Key Holder, you will help maintain a safe and secure environment by monitoring CCTV systems, responding to incidents, communicating with clients and visitors, and following company procedures at all times.

Key Responsibilities

• Monitor CCTV systems and report any suspicious or unusual activity.
• Answer telephone calls from clients, visitors, and authorised personnel in a professional and courteous manner.
• Record, log, and escalate incidents when required.
• Complete accurate incident reports and daily records.
• Carry out key holder duties, including responding to alarm activations and opening or securing premises where authorised.
• Follow company CCTV operating procedures and security policies.
• Work closely with colleagues, clients, and emergency services when necessary.
• Maintain confidentiality of all information obtained during your duties.
• Ensure all records are accurate, factual, and completed in a timely manner.
• Report equipment faults or security concerns promptly.
• Provide excellent customer service while maintaining a professional approach.

Requirements

• Good communication and customer service skills.
• Ability to remain calm under pressure.
• Good attention to detail.
• Basic computer skills.
• Ability to write clear and accurate reports.
• Reliable, punctual, and trustworthy.
• Able to work independently and as part of a team.
• Previous CCTV or security experience is desirable but not essential (training may be provided where appropriate).
• Valid SIA CCTV BAdge.

Data Protection and Confidentiality

Successful applicants will be expected to:

• Handle personal information lawfully, fairly, and securely.
• Follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all company data protection procedures.
• Access CCTV footage and personal information only when authorised and for legitimate business purposes.
• Keep all information confidential and never share footage or personal data without proper authorisation.
• Report any suspected data breaches or information security concerns immediately in line with company procedures.

CCTV Compliance

All CCTV operations must be carried out in accordance with:

• Company CCTV policies and procedures.
• UK data protection legislation.
• The Information Commissioner's Office (ICO) guidance on the appropriate use of CCTV and surveillance systems.
• Any client-specific instructions and site operating procedures.

What We Offer

• Competitive pay.
• Full training and ongoing support.
• Opportunities for development.
• Uniform provided