CCaaS & AI Platform Architect Manager

A leading global professional services company is seeking a Customer Experience & Contact Platform Architect - Manager to lead transformational programs in CCaaS and AI across diverse industries in the UK. The role requires deep expertise in customer engagement platforms and the ability to mentor teams, shape strategic direction, and collaborate on advanced technology solutions. Offering a competitive salary, benefits, and flexibility for on-site collaboration, this is a significant opportunity to impact customer experiences directly.