Catering Events Operations Manager - QEII

Catering Event Operations Manager - QEII

Full time / Permanent £37,080 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

The Role

Working under the Head of Events, you will lead an experienced floor manager team to deliver corporate catering events at the QEII Centre, the largest dedicated conference and exhibition space in Central London.

Responsibilities

• Lead and manage the daily running of corporate catering events
• Conduct on the job training of staff and ensure effective deployment of staff in line with event requirements
• Ensure that uniform standards are upheld to the highest standard
• Demonstrate full alignment to the organisation's vision and values by doing the right things
• Demonstrate a can do attitude towards client requests and strive to exceed expectations
• Prioritise allergies and specific dietary requirements
• Promote the welfare of staff members
• Maintain polite and courteous service to all clients and customers, ensuring satisfaction
• Ensure that all displays, counters and seating areas comply with company and statutory health and hygiene requirements

Qualifications

• Excellent communication skills to lead, engage and motivate the team in delivering events
• Act as the first point of contact for catering on the event day, providing friendly and professional customer service
• Background in conference and event management
• Experience running events for up to 1,500 attendees
• Experience in running catering events and banqueting

Benefits

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy) and 20% off Nuffield Health, 10% off PureGym memberships
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity and adoption leave, additional leave after returning from maternity leave, day off for baby's first birthday
• Perks & discounts: Shopping, entertainment, and travel discounts (TUI, Expedia) and 15% off high street and online stores; Vodafone discounts
• Pension scheme and Life Assurance
• Meals on duty included
• Professional subscriptions paid, ongoing training and structured career pathways
• Financial wellbeing programme and preferred rates on salary finance products

We are a proud equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.