Category Manager - Ops Excellence, Project Tez

Category Manager - Ops Excellence, Amazon Now Quick Commerce 10 minute delivery

Operations is at the heart of Amazon's customer experience and differentiation. Our ambition is to be the earth's most customer-centric business and set the industry standard for customer innovation and experience.

The Category Manager will work on identified big initiatives/projects/opportunities across the different Programs owned by Operations Risk Compliance vertical. The CM will go through the complete project lifecycle - Problem definition, Scoping the problem out, Designing Solutions, Testing/Piloting, Rollout of solutions as well as ensuring sustaining the change. The CM will need to collaborate across multiple stakeholders within operations, capacity planning, categories, learning & development as well as external teams such as tech partners and program teams towards project delivery. This is a fast-paced, challenging, and deadline-driven environment.

Key Job Responsibilities

1. Work closely with operations and program team to identify areas for improvement.
2. Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity.
3. Design solutions for fixing gaps keeping in mind pros/cons, short term/long term, other external changes upcoming, define expected results in terms of input, output, control metrics.
4. Test/Pilot solutions to assess the solutions ability to deliver goals/iterate solutions.
5. Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/nesting for trainings).
6. Design effective ways of ensuring sustainability.

BASIC QUALIFICATIONS

- 3+ years of experience with Excel
- 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
- Bachelor's degree, or 3+ years of professional or military experience
- Experience with financial analysis and P&L ownership

PREFERRED QUALIFICATIONS

- Experience managing large data sets and utilizing to drive performance and process improvements
- Experience in vendor negotiations, pricing and promotion, inventory management, and product development

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