Casual Venue Assistant

About The Role Why join us

We believe in putting our people first - we work hard every day to make sure everyone can achieve a healthy and enjoyable work-life-balance. That is why we have a very flexible hours system.

We are seen as being customer focused, approachable and business-like. We are honest and open and are renowned for providing high quality cost-effective service.

About the role

As a Casual Venue Assistant at Cornerstone, Didcot, you will be part of the front-of-house team delivering excellent customer service across both the arts centre and its café/bar. You will support the Duty Manager with the day-to-day running of events, deliver fast and accurate ticketing/information services, provide efficient food and beverage service, and uphold health, safety, and licensing requirements at all times.

Essential criteria for the role

• Minimum of five GCSEs including Maths and English, or equivalent experience
• Frontline customer service experience in a busy, public-facing environment
• Confident computer skills and ability to work at pace using ticketing/EPOS systems
• Clear, friendly and confident communication skills

Please note this role includes evenings, weekends, and variable shift patterns.

Key responsibilities for the role

• Deliver excellent customer service by providing a welcoming, professional front-of-house experience and offering information and support to visitors and customers.
• Support venue and event operations by assisting with admissions, room setups, interval services, merchandise sales, and ensuring events run smoothly.
• Operate box office and cash handling systems including ticket sales, memberships, payment processing, float management, cash reconciliation, and CRM/ticketing system administration.
• Provide café and bar services by preparing and serving food and drinks, restocking supplies, supporting kitchen tasks, and maintaining high food hygiene and licensing standards.
• Maintain a safe, clean and compliant environment by following health and safety procedures, supporting emergency responses, keeping public areas presentable, reporting defects, and ensuring accessibility and security standards are met.

A full list of the duties this role provides, as well as the benefits we offer, can be found within the job description.

Please note that we do not hold a sponsor licence and are unable to support visa applications. To be considered for this role, you must already have the legal right to work in the UK. If you are unsure about your eligibility, please refer to the UK Government's guidance before applying.

Thank you for taking the time to read our advert, we look forward to receiving your application.