Casual Receptionist

Pay: Up to £12.71 per hour

Job Description

Do you love talking to people and consider yourself welcoming yet efficient? We're looking for engaging people with good problem solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, and ideally you will be comfortable with multitasking through a busy shift, addressing a variety of guest needs and wants.

Our guests stay 7 days a week, so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness, etc).

Key Responsibilities

• Deliver excellent customer service to all guests.
• Manage all guest requests in a helpful and professional manner.
• Contribute fairly to the team's workload on each shift to ensure seamless service for each guest.

Qualifications

• Previous hotel receptionist experience in a hotel environment using Opera CLOUD.
• Excellent problem solving and multitasking skills.
• Confidence, professionalism and an engaging personality.
• Exceptional attention to detail and a passion for the industry.

About the Hotel

The Copthorne Hotel Plymouth is located in the heart of the bustling city centre and provides glorious views over Britain's "Ocean City". The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check in and late check out, and a Club Guest Rewards voucher for two complimentary drinks and bar snacks during your stay.

50 Degrees North Brasserie & Bar offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. Both are open daily and offer light snacks, afternoon tea and cold beverages.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

Benefits

• Life Assurance
• Cash Health Plan cover option available
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Free car parking
• Company events
• Social Events, Wellbeing and Team Activities
• Health & wellbeing programme
• On site parking
• Uniform (Laundry / Dry Cleaning)
• Length of Service related holiday scheme
• Recommend a Friend Scheme
• Discounted or free food
• Employee discount
• Store discount

Schedule

• Day shift
• Monday to Friday
• Weekend availability

Experience

• Hotel receptionist: 1 year (preferred)

Work Location

In person

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust ID Scanners and Software.