Casual Hospitality Assistant

Who is Newcastle Greyhound Stadia?

Newcastle Greyhound Stadium, formerly known as Brough Park, has been a staple of Byker since 1928, hosting thrilling greyhound racing five days a week-Tuesday through Saturday. Home to three prestigious Category One events-the ARC Northern Puppy Derby, ARC Northern Flat, and the Premier Greyhound Racing All England Cup-we're at the heart of the racing community. With a packed schedule and a diverse audience, we're a vibrant, fast-paced venue offering an exciting and dynamic working environment.

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

About the role:

• Serve all customers in an efficient, professional and courteous manner at all times.
• Ensure guests receive the highest standard of customer service at all times.
• Be able to advise guests on all products available within the venue.
• To promote a happy and welcoming atmosphere within the venue.
• Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
• Laying up and preparing restaurants/boxes for the service of meals, tea, coffee and light refreshments
• To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
• Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required - paying particular attention to Health and Safety and COSHH Guidelines.
• Ensure all orders are rung through the tills and payment obtained in line with prescribed Greyhound procedures.
• Adhere to and follow all licensing policies and procedures.
• Handle cash, stock and equipment in a secure manner.
• Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
• Take and process bets from customers in a friendly and efficient manner
• Provide clear information about Tote betting options
• Accurately handle card transactions

The person we are looking for as hospitality assistant has .

• Be smart, polite, professional and well presented at all times.
• Excellent verbal communication and customer care skills.
• Flexibility and adaptability.
• Demonstrate a passion for quality service and standards.
• Strong interpersonal skills - friendly, confident, outgoing.
• Strong numerical and literacy skill.
• The ability to handle difficult or conflict situations.
• The ability to adopt the values of Arena Racing Company.
• The ability to work with a smile on your face whatever the weather.To work with honesty and integrity.
• Experience working in a hospitality environment is preferred but not essential.

What is casual work?

Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.

Work Perks of being a casual tote assistant with us at ARC

• competitive rates of pay
• Flexible working - happy to work with you on the hours you can and want to do
• opportunities to receive training and work experience across a range of business areas
• up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)

And so much more

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.