Casual Health Club Receptionist

Job Description - Casual Health Club Receptionist (HOT0CK5K)

Job Location: Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ

Hourly Rate: £12.71

Benefits

A World of Rewards

• Instant access to up to 40% of earned wages whenever needed, at no cost
• Opportunity to work additional hours when possible
• Free and healthy meals while on duty
• Free parking (subject to availability)
• Modern and inclusive team member areas

Job Summary

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent guest and member experience while ensuring the overall experience is pleasant and their needs are met.

Responsibilities

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated for long term improvements in products and services
• Ensure client experience is proficient, including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Upsell health and beauty products with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

Qualifications

• Strong interpersonal skills
• Committed to delivering a high level of customer service

Desired Skills and Experience

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience of reception duties
• Qualification in an admin course or similar topic area