Cash First Triage Support Officer

Cash First Triage Support Officer

North Paddington Foodbank (NPFB) is looking for a Triage Support Officer to join our innovative and vibrant team.

You will be the first point of contact for households in crisis situations, responsible for triaging referrals, assessing eligibility, and ensuring residents are connected to the right support through Crisis & Resilience or alternative pathways. A key part of the role is working closely with the Senior Caseworker, ensuring a strong pipeline from triage into intensive casework. You will gather high-quality information, prepare referrals, and support a seamless handover so that households can move quickly from crisis support into longer-term income maximisation.

Cash First doesn't mean cash only. Through our Crisis and Resilience Service, you will support households using a range of flexible tools, including:

• Direct bank transfers
• PIN4Cash
• Supermarket vouchers
• Energy vouchers
• Baby Bank vouchers
• Essential furniture vouchers

Alongside this, you will identify opportunities for early-stage income maximisation, helping households increase their income, stabilise their situation, and build long-term financial resilience and independence.