Caseworker for Holly Bruce MSP

Hours: Full time, 30 hours per week (Scottish Green MSPs operate a 4 Day Week)

Location: Is flexible - Opportunity to work from The Scottish Parliament, home workingand/or the constituency office (planned to open over the summer).

Purpose of the role

As a Caseworker, you will be the vital link between Holly Bruce MSP and the community, acting as a dedicated advocate for the people of Glasgow Southside. Your purpose is to provide high-quality, empathetic support to constituents navigating complex challenges from housing and health to local government. By managing cases efficiently, maintaining strict data compliance and identifying local trends, you will help amplify voices and turn individual issues into positive community outcomes.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalating issues within team.
  • Managing cases through to completion.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent's behalf with relevant bodies to resolve matters.
  • Supporting with developing campaign priorities.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open-minded.
• Be comfortable being in a front-facing role explaining regulations such as GDPR to the public.
• Practical experience of managing people with complex needs and being able to understand their interests.
• Have a natural interest in helping people with a curiosity to solve issues.
• Knowledge of Glasgow Southside constituency is desirable.