Case Administrator

We are looking for a proactive and hardworking individual to provide administrative and casework support to the Professionals Regulation teams.

The role

This is an exciting opportunity for the right candidate to support our teams in investigating allegations concerning pharmacy professionals' fitness to practice. The right candidate will be an effective and valuable member of the Professionals Regulation (FtP) Administration team by providing administrative and casework support across the Professionals Regulation teams.
The postholder will also be responsible for the administration of a caseload of matters which require monitoring and provide reports to the Fitness to Practise Committee as required. The postholder will also help make sure that allegations concerning pharmacy professionals' fitness to practice are investigated and progressed to closure in line with the GPhC's objectives and targets for quality, timeliness and cost.

The successful applicant will:

• Have strong administrative skills and experience of working to strict deadlines.
• Have a strong commitment to delivering good customer service and will be able to build close working relationships with internal and external stakeholders.
• Possess first class written and verbal communication skills, with an ability to adapt messages for different audiences; influence and deal tactfully with a wide range of people and maintain confidentiality as appropriate.
• Be able to prioritise workloads and demonstrate strong attention to detail whilst appreciating the necessity to handle sensitive and confidential data responsibly.
• Own a varied workload, ranging from monitoring registrant undertakings and suspensions, updating electronic systems, assembling bundles of evidence etc.
• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Life assurance, season ticket loan, bike loan and many more.

Equity and Inclusion

We welcome applications from all sections of the community. We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator. Whilst we are proud to be members of the Disability Confident Scheme, you don't have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.

As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.