Case Administrator

Case Administrator - NPS Ipswich

Temporary Role (initially until December 2026, with potential to extend)

£12.71 per hour Weekly Pay

37 hours per week Monday-Friday 9:00am-5:00pm

We are recruiting on behalf of our public sector client, NPS Ipswich, for a Case Administrator to join their team based in Ipswich. This is a great opportunity to gain valuable experience within the Probation Service, supporting key administrative functions.

The Role

As a Case Administrator, you will provide vital administrative support to offender management teams, ensuring accurate record-keeping and smooth day-to-day operations.

Key Responsibilities

• Maintaining accurate records for people on probation and victims using internal databases
• Preparing and managing case files and documentation
• Handling incoming communications via telephone, email, and post
• Supporting appointments, referrals, and sentence plan administration
• Providing reception and general administrative support as required
• Assisting with meetings, including organising and taking notes

Key Skills & Experience

We are looking for candidates who can demonstrate:

• Strong IT skills, including proficiency in Microsoft Word, Outlook, and basic Excel
• Experience using databases and maintaining accurate records
• Good keyboard skills and attention to detail
• Basic numerical ability
• Strong verbal and written communication skills, with the ability to engage with a wide range of individuals
• Ability to work on your own initiative and manage workload effectively

Additional Information

• Parking: No on-site parking. The nearest public car park is Apex Car Park in Ipswich
• Facilities: On-site staff room available, with a range of local amenities nearby

This role requires professionalism, resilience, and the ability to communicate effectively with individuals who may be in challenging circumstances.

If you are organised, proactive, and looking to build experience within the public sector, we would love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.