Care Referrals and Assessment Manager

• Referral and Assessment Manager
• Location - Wolverhampton, Birmingham, West Midlands, Gloucestershire
• Salary - £43000.00 + car allowance

Please note: We are unable to consider Skilled Worker or Student Visa applicants for this role

'Extraordinary Days, Every Day'

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

We are recruiting a Referrals & Assessment Manager, to focus on core bed fill and generating a healthy pipeline of referrals for all new services. To support the New Business Development Manager and Operational leads in the marketing and sales of all voids within the regions supported living and residential services. To assist in maximizing business potential and profitability, helping to ensure that all CQC standards and company procedures are met and the budgeted levels of occupancy are achieved.

Responsibilities:

• To assist the New Business Development Manager and Operational colleagues with the maximisation and monitoring of sales and marketing within the region
• To ensure the timely follow up of new sales enquiries and referrals
• To promptly carry out client assessments
• To liaise with care managers, family members and other external professionals to secure appropriate placement of new clients, ensuring that their individual needs are met
• To arrange and accompany visits by care workers, families and clients to care homes in the region
• To liaise with home managers and to view homes prior to visits taking place, ensuring the best possible image of the organisation is projected
• To assist with the completion of new business tenders, including liaison with internal departments to obtain the required information
• To help to develop and maintain an up to date marketing database
• To assist with the timely compilation of statistics, reports and management information
• To assist the New Business Development Manager and Operational colleagues in arranging and running promotional activities and events, including the launch of new services and homes within the region
• To represent the Company, when required, at regional and national events to publicise the organisation, e.g. exhibitions, trade shows, conferences.
• To achieve divisional targets and set KPI's.

Person Specification:

In order to perform this role effectively, the post holder will demonstrate the following skills and attributes:-

Attributes:-

• A natural and thorough understanding of marketing principles
• Ability to build and maintain strong relationships
• Friendly, polite and professional
• Reliable and trustworthy
• Self-motivated and driven with a desire to continually succeed and improve

Skills:-

• An excellent understanding of the business environment and of the services provided by CareTech community Services
• Excellent communication and influencing skills
• Able to manage relationships with tact and diplomacy
• Highly organized with excellent prioritization skills
• Able to produce and respond to detailed written and oral communication in an office setting
• Able to use standard applications to process, obtain and combine information e.g. Microsoft Office, Excel, Word, Outlook, mail merge, and databases

Our Values

• Friendly
• Positive
• Innovative
• Empowering
• Person-Centred

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

T&C's paid following the successful completion of a 6-month probation period

Wolverhampton - Care Referrals and Assessment Manager SYS-24009

Birmingham - Care Referrals and Assessment Manager SYS-24009

Gloucester - Care Referrals and Assessment Manager SYS-24009